When Beverly hands it back

Some conversations should not be handled by an AI. Beverly notices those, goes quiet, and puts them in front of you.

LiveWorking today on every Beverly account.

Escalation is a feature, not a failure. An assistant that knows the edge of its own competence is worth much more than one that answers everything confidently.

What gets handed back
When this happens	What Beverly does
The lead asks to speak to a person	Stops texting that lead entirely and tells you, with the thread so far.
The conversation turns into a negotiation or a commitment	Hands it to you. Beverly does not negotiate and does not commit you to anything.
It reads as a legal question	Hands it to you, with the message that triggered it.
Anything touching money movement or wire instructions	Stops hard. This one is not a judgement call in the model, it is a rule in the code.
You wrote to the lead yourself	Stands down on that conversation until you hand it back.
The property this lead asked about has already been listed by somebody else	Stops before the first message goes, rather than opening with something embarrassing.

When it happens you get a text and a notification with the lead's name, their number and a short read of the conversation, so you can act from your phone. There is a limit on how many times one lead can chase you, so an escalation cannot turn into an alarm.

Checked against the product on 29 August 2026. What the labels mean

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