Phone calls

The honest version: Beverly answers her own line, does not answer yours, and outbound calling is built but not switched on for customer accounts.

In testingBuilt, and running in our own testing environment. It is switched off for customer accounts, so you cannot use it yet. Nothing on this page that makes a phone ring is available to you. Outbound calling to a lead is built and switched off, and switching it on takes both a setting only we can change and a switch on your own account. Offering a lead a call back from you and handing a live call to a person are built and switched off in every environment including ours. Calling the people on a transaction file, and calling your own clients, are in testing on our own test account only. Beverly's own line answers callers, and recognising a caller who is on one of your files is in testing with the Transaction Assistant. The one phone capability that is live for everyone today is reviewing a recording you already have, and it is under Coaching.

This page exists because it is the question people ask first and the one an AI product is most tempted to fudge. So, plainly:

Where the phone actually stands
Can Beverly do this?	Answer
Call a lead out loud, in a real voice	Built, and not switched on for customer accounts. Three separate things have to be true before a call can be placed, and one of them is a switch on your own account that starts off. When it is on there are rules around it: daytime in the lead's own timezone, no Sundays, never someone who opted out or replied recently, a gap from any text, and never somebody whose record does not show they agreed to be called.
Answer calls to Beverly's own line	Yes. A lead who calls gets the same Beverly that texts them, and one of your own agents gets the Beverly from the app. In testing with the Transaction Assistant: somebody on one of your files, recognised by the number they are calling from, hears where that file stands and its dates, and nothing else. A caller Beverly cannot match to a file hears nothing from your files, however they describe themselves, and you get a notification with who called and what they wanted.
Answer your own phone	No. Beverly answers her own line, not yours.
Ask if you can call a lead back, and put it on your team's phones	Built, and switched off in every environment including ours. There is no screen where you or we can turn it on, so nobody has it.
Hand a live call to a person while the lead is still on the line	Built, and switched off in every environment. Nothing is attached to a call today.
Call the title company, the escrow officer or the other agent about a file	In testing, on our own test account only. A person approves each call before it dials, Beverly works a fixed list of questions rather than improvising, and refuses anything touching money movement, contract terms, repairs, price or legal interpretation.
Call one of your own clients to pass along an update	In testing, on our own test account only, and off for every account until its agent turns it on. Beverly offers it when you are working out how to tell your buyer or seller something. Before the first one, Beverly offers to call you so you hear how the calls sound. Every call shows you the exact words first and asks whether your client agreed to a call from Beverly, an AI assistant; only a plain yes places it. Only your own buyer or seller, never the other side's, and never money, contract changes, negotiation or advice.
Take a voicemail and turn it into a lead	No.
Text you an address and get a valuation back	No. That existed once and does not any more. Ask Beverly in the conversation instead.
Review a call you recorded and coach you on it	Yes, and that one is live today. It is under Coaching.
Talk to Beverly out loud yourself	Yes, live today on the website. That is a conversation with your own coach rather than a call to anybody, and it has an allowance rather than being uncapped.

Why calling is gated and texting is notA call costs money and rings a real person. A bug in a texting system sends a bad message. A bug in a calling system phones somebody at dinner. So it stays off until a specific account has agreed to turn it on, and Beverly's own answer about whether calling is possible is read from that switch rather than memorised, so it cannot go stale.

Built and off is not the same as coming soonThree of the rows above say built and switched off. That is a real state and it is worth reading literally: the code exists, it has been run against real calls in our own testing, and there is no way for you to reach it. We list those rows rather than leaving them off the page because you should be able to see the shape of what is close, and we do not put a date on any of them.

Checked against the product on 11 September 2026. What the labels mean

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