Phone calls

The honest version: Beverly does not answer your phone, and outbound calling is built but not switched on for customer accounts.

In testingBuilt, and running in our own testing environment. It is switched off for customer accounts, so you cannot use it yet. Outbound calling to a lead exists and works in our testing environment. It is off by default and switched on account by account, never by a toggle you can flip yourself. Answering an inbound call has never been built.

This page exists because it is the question people ask first and the one an AI product is most tempted to fudge. So, plainly:

Where the phone actually stands
Can Beverly do this?	Answer
Call a lead out loud, in a real voice	Built, and not switched on for customer accounts. When it is on for an account there are rules around it: daytime only, no Sundays, never someone who opted out or replied recently, and a gap from any text.
Answer your incoming calls	No. This has never been built, and we would rather say that than call it coming soon.
Make calls on a transaction	No. The transaction side is email and text only, by design.
Take a voicemail and turn it into a lead	No.
Text you an address and get a valuation back	No. That existed once and does not any more. Ask Beverly in the conversation instead.
Review a call you recorded and coach you on it	Yes, and that one is live today. It is under Coaching.

Why calling is gated and texting is notA call costs money and rings a real person. A bug in a texting system sends a bad message. A bug in a calling system phones somebody at dinner. So it stays off until a specific account has agreed to turn it on, and Beverly's own answer about whether calling is possible is read from that switch rather than memorised, so it cannot go stale.

Checked against the product on 29 August 2026. What the labels mean

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